Mandira Anand

About Mandira Anand

As a Customer Success leader, I am passionate about driving business impact by empowering organizations on their AI transformation journey. I lead a team of high-performing Cloud Solution Architects dedicated to enabling and accelerating customer success through strategic guidance, technical expertise, and innovative cloud solutions.With a deep understanding of AI, cloud technologies, and enterprise needs, I focus on fostering strong partnerships, ensuring seamless adoption, and maximizing the value of AI-driven solutions. My leadership philosophy is rooted in collaboration, continuous learning, and a customer-first approach—helping organizations unlock new opportunities and achieve their most ambitious goals.

Experience

1. Director - International Customer Success Unit

   Microsoft

   Jul 2023 — Present · IN

   Director for Customer Success Architecture within International CSU, leading a high‑performing team of AI Business Solutions and Security CSAs across Asia. I thrive at the intersection of people leadership, customer impact, and enterprise‑scale AI transformation.My focus is simple: build growth‑mindset teams, empower them to do their best work, and help customers unlock meaningful value from Microsoft’s AI ecosystem. Through coaching, execution discipline, and a deep commitment to adoption and value realization, I am proud to drive consistent customer outcomes across diverse markets.I operate at the center of One Microsoft—to build scalable usage engines, accelerate AI‑led value creation, and strengthen durable, long‑term customer relationships.Passionate about enabling teams, shaping culture, and helping organizations navigate AI transformation with clarity, accountability, and measurable success. Always excited to bring that momentum, customer obsession, and operating rigor into everything I do next.

Education

• Indian Institute of Management Bangalore

  General Management for IT

  2016 — 2016

• Savitribai Phule Pune University

  BE, Electrical Engineering

  1995 — 1999

Skills

• Agile Testing
• Project Management
• Partner Management
• Situational Leadership
• Pre-Sales
• Design Thinking
• Test Management
• Transition Management
• Websphere
• People Skills
• Pmp
• Leadership
• Project Team Management
• Stakeholder Management
• Team Leadership
• Software Development Life Cycle (Sdlc)
• Customer Experience
• Testing
• Soa
• Program Management
• Service-Oriented Architecture (Soa)
• Requirements Analysis
• Cloud Computing
• Release Management
• Sdlc
• People Management
• Stakeholder Engagement
• Cross-Functional Team Leadership
• Software Project Management
• Project Delivery
• Global Delivery
• Docker
• Agile Project Management
• Product Management
• Risk Management
• Agile Methodologies
• Management
• Software Development
• Scrum