Mandira Dutta
Associate Business Analyst at Infosys | Ex- Deputy Manager at Bandhan Bank Head Office
- Role
- Associate Business Analyst at Infosys
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Mandira Dutta
With approximately five years of experience in the corporate industry, I am a distinguished Associate Business Analyst at Infosys. My expertise in ITSM processes and advanced Excel has enabled me to lead significant enhancements in ServiceNow CMDB management, as well as excel in data integration and handling. I possess advanced technical skills in data analysis, enabling me to transform raw data into well-structured, actionable insights. Additionally, in my role at Infosys, I manage change management and serve as a ServiceNow CMDB administrator. By leveraging my analytical skills and IT operations expertise, I have significantly improved process efficiencies and client satisfaction through effective problem-solving and interpersonal abilities. Prior to my current role, I served as Deputy Manager at Bandhan Bank Head Office, where I worked as a L1 Analyst. During my tenure, I gained comprehensive expertise in incident management, SLA matrix handling, troubleshooting, and conducting SIT & UAT testing. My proficiency extends to applications such as Oracle FLEXCUBE, FIS Software and ManageEngine Service Desk Plus. I am enthusiastic about embracing new challenges and contributing to the success of a dynamic team. With my extensive knowledge and expertise, I am confident that I can add measurable value to the organization and become a valuable asset.
Experience
Associate Business Analyst
Aug 2024 — Present · Kolkata, IN
Education
Nava Nalanda
Elementary School
2000 — 2012
Netaji Subhash Engineering College
Bachelor of Technology - BTech
2015 — 2019
Carmel Convent School - Kolkata
Higher secondary
2012 — 2014
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