Mandip Poudel
Head of Information Technology @Valley International Consultancy
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WORK HISTORY
Head of Information Technology @Valley International Consultancy
Kathmandu, NP
Provide strategic direction and executive leadership over contact center services and operations- Develop and implement strategic plans and activities to ensure overall operational, financial and growth objectives are met- Lead process-improvement initiatives that deliver financial targets- Ensure key performance metrics, including contact center statistics, response times, and quality, utilization, and customer satisfaction measures are defined and achieved- Set strategic vision to re-establish a positive, high-energy workplace culture creating a high level of employee trust and engagement- Significant focus on retention of agencies- Develop/implement/manage employee engagement initiatives to enhance workplace culture.
EDUCATION
Capital College & Research Center
High School (+2)
Asia Pacific University of Technology and Innovation (APU / APIIT)
Bachelor's degree (B.SC)
Baba Boarding High School
School Leaving Certificate
SKILLS
ABOUT MANDIP POUDEL
Technology, Internet and Privacy. I\'m also your usual guy that always aims for the best…
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