Amanda Peters

Billing Customer Service Representative @Spectrum

Irving, TX, US

Assist customers with billing inquiries, payments, and account adjustments while maintaining empathy and clarity in all interactions.Identify and troubleshoot common user pain points related to billing systems.Translate complex billing terms into clear, customer-friendly language — improving understanding and satisfaction.Maintain compliance with data privacy and billing regulations, ensuring trust and transparency throughout the customer journey.Use critical thinking and active listening to de-escalate billing disputes and resolve issues on the first contact when possible.Collaborate with team leads and tech support to report system issues affecting user experience.