Mandi Conley
Operations Management| Service Delivery | Telecommunications| Project Management| Process Development
- Role
- Process Manager, Enterprise at Bcm One
- Location
- Miami-Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Mandi Conley
Hello prospective employer. I am a 25+ year telecom veteran that is a customer-focused…
Experience
Process Manager, Enterprise
Dec 2021 — Present
Evaluated and implemented new technologies or process enhancements for continuous improvement opportunities, staying current with industry trends and advancements.Collaborated with cross-functional teams to identify areas of improvement, leading to increased efficiency across departments.Streamlined process workflows by identifying inefficiencies and implementing targeted improvements.Created comprehensive documentation outlining procedures for each process step-by-step along with troubleshooting guides, ensuring consistency and best practices shared across teams.Gathered and analyzed large amounts of data to determine improvement projections.Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.Planned, designed, and scheduled phases for large projects.Identified plans and resources required to meet project goals and objectives.Monitored project performance to identify areas of improvement and make adjustments.Developed project management roadmap to define project objectives, timelines and milestones.Managed and motivated employees to be productive and engaged in work.Accomplished multiple tasks within established timeframes.Maximized performance by monitoring daily activities and mentoring team members.Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.Cross-trained existing employees to maximize team agility and performance.Developed and maintained relationships with customers and suppliers through account development.Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Skills
- Telecommunications
- Ip
- Voip
- Mpls
- Managed Services
- Co-Location
- Customer Service
- Troubleshooting
- Pots
- Project Management
- Solution Implementation
- Carrier Relationship Management
- Process Improvement
- Escalations Management
- Escalation Resolution
- Telephony
- Sip Trunking
- Ethernet
- Wireless
- Strategy
- Call Centers
- T1
- Vendor Management
- Management
- Networking
- Hosted Services
- Sip
- Metro Ethernet
- Unified Communications
- Frame Relay
- Switches
- Internet Services
- Dsl
- Broadband
- Provisioning
- Internet Protocol (Ip)
- Voice Over Ip (Voip)
- Multiprotocol Label Switching (Mpls)
- Wireless Technologies
- Session Initiation Protocol (Sip)
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