Mandi Lesher
Chief Member Experience Officer at CORE Electric Cooperative
- Role
- Chief Member Experience Officer at CORE Electric Cooperative
- Location
- Littleton, CO, US
- LinkedIn followers
- 500 followers
About Mandi Lesher
An accomplished electric utility professional with over 16 years of experience in the energy industry. She has had a wide-range of knowledge in the areas of customer service, billing, collections, and call center operations. Mandi is a versatile leader who excels in multi-project management, multi-department administration, staff development, strategic process improvement, enhancing customer service, managing vendor relations and collaborating with cross-functional teams. Software Implementation Projects: ERP, Electronic Billing, Electronic Payments, Voice Over IP (VOIP), Integrated Voice Response (IVR), Renewable Energy Credits.Specialties: Electric Utilities (Cooperatives), Call Center Management, Customer Relations, Program Management, Public Speaking.
Experience
Chief Member Experience Officer
Dec 2021 — Present
Education
Colorado State University
Bachelor of Business Administration (B.B.A.)
2000 — 2004
Colorado State University
Bachelor's degree, Business Administration, Computer Information Systems
Regis University
MBA, Strategic Management
2009 — 2011
Skills
- Business Analysis
- Key Account Management
- Microsoft Excel
- Market Research
- Risk Management
- Management
- Team Building
- Business Development
- Account Management
- Change Management
- Team Leadership
- Forecasting
- Cross-Functional Team Leadership
- Marketing Strategy
- Business Process Improvement
- Vendor Management
- Customer Service
- Program Management
- Process Improvement
- Microsoft Office
- Sales
- Negotiation
- Competitive Analysis
- Contract Negotiation
- Leadership
- Sales Management
- Strategic Planning
- Budgets
- New Business Development
- Business Strategy
- Project Management
- Product Development
- Analysis
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