Mandeep Lalli

Manager, Customer Experience Design Strategy @TELUS

Toronto, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2021 — Present

Manager, Customer Experience Design Strategy @TELUS

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Toronto, ON, CA

Map out key Business Owner journeys across wireless and wireline - identifying pivotal points of the experience that require improvement • Manage an integrated roadmap of Business Owner enhancements across our business, coordinating closely with systems and process teams • Coach and mentor my team, nurturing passion for the user experience along with exceptional analytical and project management skills

EDUCATION

2001 — 2005

Wilfrid Laurier University

Bachelor of Business Administration (BBA), Business - Marketing

N/A

Yorkville University

Master of Arts, Psychology

ABOUT MANDEEP LALLI

Results-Driven. Enthusiastic. Strategic. Collaborative. Innovative. Strategic thinker, with over 15 years of experience, who thrives in challenging roles. Excellent relationship builder, comfortable heading large, cross-functional teams. Proven leader and problem solver who approaches opportunities with creativity and perseveres to achieve results, while balancing multiple priorities and deadlines.

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Mandeep Lalli — Manager, Customer Experience Design Strategy at TELUS in Toronto, ON, CA | Unifers