Mandeep Lalli
Manager, Customer Experience Design Strategy @TELUS
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WORK HISTORY
Manager, Customer Experience Design Strategy @TELUS
Toronto, ON, CA
Map out key Business Owner journeys across wireless and wireline - identifying pivotal points of the experience that require improvement • Manage an integrated roadmap of Business Owner enhancements across our business, coordinating closely with systems and process teams • Coach and mentor my team, nurturing passion for the user experience along with exceptional analytical and project management skills
EDUCATION
Wilfrid Laurier University
Bachelor of Business Administration (BBA), Business - Marketing
Yorkville University
Master of Arts, Psychology
ABOUT MANDEEP LALLI
Results-Driven. Enthusiastic. Strategic. Collaborative. Innovative. Strategic thinker, with over 15 years of experience, who thrives in challenging roles. Excellent relationship builder, comfortable heading large, cross-functional teams. Proven leader and problem solver who approaches opportunities with creativity and perseveres to achieve results, while balancing multiple priorities and deadlines.
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