Mandeepinder Singh

About Mandeepinder Singh

Mandeepinder Singh is an accomplished Senior Project Manager with over 19 years of experience in Software Development, Agile Project Management, and Program Leadership across Retail, e-commerce, IoT Devices, Table top Media Technology, and ERP (Unit4). He excels in overseeing scalable SaaS platform development, ensuring reliability, sustainability, and seamless content delivery for diverse business operations. He also brings proven expertise in AI/ML/GenAI chatbot solutions, focusing on scalability, security, and enhancing customer experience through innovative and efficient systems.Key Highlights: Agile Project Management: Over 10 years of experience managing projects using Agile methodologies and tools like JIRA, Confluence, TFS, Trello, Basecamp, and Redmine. AI/ML/Gen AI Chat-bot Solutions: Delivered AI-powered chatbot systems using Retrieval-Augmented Generation (RAG) for accurate responses, reducing support costs by 50%–75%, enhancing customer experience, ensuring data security, and enabling operational excellence with insightful dashboards. SaaS Platform Delivery: Led the end-to-end delivery and ongoing maintenance of a scalable SaaS platform for content delivery, surveys, and events, supporting 220K+ Android-based IoT devices and enabling the on-boarding of 4K+ restaurants across the US. Program Leadership: Successfully led 8 large project teams across Retail, POS, and e-commerce domains, managing 120+ team members across on-premise and remote distributed teams.Core Competencies: Project Management & Program Management Agile & Hybrid Methodologies Strategic Roadmapping & Planning Cross-Functional Team Leadership Scalable AI/ML/Gen AI Product Development Operational Excellence & Process Improvement Stakeholder Engagement & Communication Risk Management & Change Management Research & Business AnalysisHe is passionate about solving complex problems, building repeatable and sustainable processes that drive customer success, support repeat business, and ensure long-term operational excellence.

Experience

1. Program Manager

   Trantor

   Apr 2025 — Present · Chandigarh, IN

   Program leader overseeing enterprise modernization and AI-driven transformation initiatives, including production-grade Gen AI platforms and intelligent automation programs. Specializing in structured governance, execution discipline, and aligning AI innovation with enterprise controls, risk frameworks, and measurable performance outcomes.Proven track record of solving high-impact scalability and performance challenges in live production environments, including- Spearheaded peak-load performance validation for high-volume Email & SMS APIs, ensuring production resilience and zero communication failures- Oversaw resolution of large-scale event processing bottlenecks (~48K+ events/min), restoring near real-time data flow and maximizing infrastructure utilization- Directed enterprise-wide modernization to.NET 8, strengthening performance, security compliance, and long-term scalability- Led operationalization of GenAI solutions through governance frameworks, dashboarding, enterprise workflow integration, and KPI-driven adoption.

Education

• Chandigarh Engg College, Landran

  Master of Computer Applications - MCA, Computer Software Engineering

  2001 — 2004

• Punjabi University

  Bachelor of Computer Application, Computer Software Engineering

  1998 — 2001

Skills

• Scrumban
• Ado.net
• Service Oriented Architecture Design
• Javascript
• Team Foundation Server (Tfs)
• Agile Methodologies
• Linq
• Scrum Using Tfs
• Management
• Tfs
• Ajax
• Api Development
• Angularjs
• Project Management
• Web Services
• Log4net
• Language Integrated Query (Linq)
• Iis
• .net Framework
• C#
• .net
• Visual Basic .net (Vb.net)
• Software Project Management
• Asp.net Mvc
• Asp.net Ajax
• Cloud Applications
• Vb.net
• Unit4 Business World
• Visual Studio Team System
• Html
• Scrum
• Bootstrap
• Jquery
• Sql
• Asp.net
• Telerik
• Erp
• Windows Communication Foundation (Wcf)
• Vss
• Xml