Mandeep Bhamra
Applied Advisory - Data, Tech and Ai Lead, Retail - Uk & Ire @Genpact
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WORK HISTORY
Applied Advisory - Data, Tech and Ai Lead, Retail - Uk & Ire @Genpact
London, GB
As a Retail Consulting lead for UK & IRE at Genpact, I have worked with Fortune 500 companies and have designed and implemented strategies for global retailers, driving a revenue growth through strategic partnerships with customers and Genpact partner ecosystem. My achievements include a 2%-4% revenue growth year-on-year increase on a $20-$30 million YTD portfolio. Managed multiple program/project teams, providing support in pre-sales, solutioning, and delivery. Led the charge on implementing Gen AI solutions across Retail clients by identifying use cases across the functional value chain.
EDUCATION
Gyan Mandir Public school
Hgh School, Computer Science
Bangalore University
Bachelors in Hotel management, Food & Beverage
International Institute of Projects & Program Management
Certificate in Project Management - CIPM, Project Management
SKILLS
ABOUT MANDEEP BHAMRA
Senior transformation leader with 20 years of cross-regional experience delivering over $500 million in business value across global Consumer Goods and Retail organizations. I specialize in leading complex enterprise transformations, building and scaling Global Business Services (GBS), and improving operational efficiency and customer outcomes through AI, intelligent automation, and digital innovation.I bring a proven track record in executive-level advisory, transformation delivery, and commercial growth, operating across the UK, Europe, USA, Africa, and India. As a trusted partner to the C-suite, I design and execute fit-for-purpose operating models and digital solutions aligned to business strategy, unlocking value across Finance, Customer Service, and Master Data functions.Core Competencies:Global Business Services (GBS) Design & DeliveryTransformation Leadership & ExecutionCustomer Service & Contact Centre StrategyGenerative & Agentic AI, Intelligent AutomationOperating Model Redesign (TOM, GPO, COEs)Working Capital & OPEX OptimizationShared Services Strategy & ExecutionPre-sales, Deal Shaping, and Consultative SolutioningLean Six Sigma & Continuous ImprovementKey Achievements:€80B Grocery Retailer – Led global transformation blueprint to optimize CAPEX and OPEX; introduced scalable operating model leveraging GBS, GPO, and data-driven decision-making.$14B US Retailer – Designed and executed AI-led contact centre transformation, reducing operating spend from $17M to ~$13M and enhancing service delivery effectiveness.€60B Consumer Goods Company – Delivered €10–15M in savings and improved speed to market by 20–25% through automation of material master data workflows.£3.25B Medical Device Firm – Led process redesign of ‘Quotation to Cash’, reducing Days Sales Outstanding by 5 days and generating £10M working capital impact.Advisory Growth Lead – Achieved 2× pipeline growth through targeted go-to-market strategy, launching 10+ new client-focused solutions.$36B Food Manufacturer – Established Lean Six Sigma program in Shared Services; trained 200+ staff and launched 400+ improvement initiatives.I combine strategic thinking, operational discipline, and commercial acumen to help organizations transform with pace, precision, and measurable impact. Whether scaling shared services, optimizing global operations, or deploying emerging tech, I focus on outcomes that matter to stakeholders and shareholders alike. I am a firm believer of the \"Cup Half Full\" analogy and thrive to learn everyday from everyone I interact or meet.
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