Mandeep Singh

Delivery Supervisor @Flite Transport

Burlington, ON, CA

Created delivery routes based on destinations and timelines to maintain efficiency- Communicated effectively with dispatch regarding delivery progress and route detours-Handled customer service complaints with the utmost professionalism and knowledgeable responses to maintain trust and company loyalty-Supervised team members responsible for dispatching duties while managing workloads accordingly-Direct warehouse personnel and drivers with clear, structured instructions to optimize outboundlogistical operations-Developed change management plans for projects that included communication strategies,stakeholder engagement, training needs and post-implementation reviews-Worked closely with warehouse personnel using Chime platform to coordinate loading and unloadingof goods-Supervised employees to ensure that cargo shipments were transported accurately to and fromspecified locations with the help of Cortex platform while adhering to safety standards-Maintained vehicle logs, records of cargo or billing statements in accordance with regulations-Facilitated workshops with teams to review existing processes and develop new ones as needed- Reviewed and verified invoices and purchase requests to confirm the accuracy