Mandar Oak

About Mandar Oak

With 21 years of hands-on experience in a diverse spectrum of technologies, I specialize in spearheading seamless integration between Monitoring tools and ITSM frameworks using AIOPS platform. Currently working on AS platform setup which includes an AIOPS tool, API Gateway & visualization tool. My expertise lies in orchestrating discussions with clients and developers to discern precise requirements and architecting robust solutions for implementations. Key Skills: Integration between Monitoring tools, AIOPs Tools & ITSM Platform Requirement Analysis & Co-relation mapping for Monitoring tools. Cloud & On-Premise Monitoring Integration Code Reviews & Technical Workshops Emerging Technology Evaluation Strategic Inputs & Feasibility Estimation Pre-Sales Collaboration & Proposal Development Innovative & Cost-Effective SolutionsHighlights: Conducted technical workshops and led code reviews to nurture talent and uphold quality standards. Evaluated emerging technologies, providing strategic insights to drive proactive decision-making. Collaborated closely with pre-sales teams to craft bespoke proposals aligning with client needs.I am passionate about leveraging my extensive technical acumen and strategic foresight to architect solutions that optimize IT processes and elevate customer satisfaction. Let\'s connect to explore how I can contribute to your organization\'s success.

Experience

1. Integration Specialist

   Orange

   Oct 2017 — Present · Navi Mumbai, IN

   Integration Expertise: Integration of various monitoring tools including Solarwinds, Cisco, Aruba, ThousandEyes, EM in ServiceNow, Moogsoft, and Grafana. Implemented an AIOPs for observability and monitoring, enhancing overall incident management. Participated in evaluation of Moogsoft, Splunk, ElasticSearch, NewRelic, and Logic Monitor. Actively involved in implementing Observability & Monitoring for multiple clients, using tools such as Moogsoft, Grafana, and ServiceNow. Requirement Clarification: Facilitate clear communication between clients and developers. Actively participate in client meetings to understand available data types (Metric, Events, syslogs, etc.) for applying AIOps layer. Contributed to various RFP responses by providing effort/cost estimates to Accounts teams. Solution Design: Design and deploy solutions to integrate monitoring tools across cloud and on-premise environments with IT Service Management (ITSM) tools. Implemented an AIOPs solution on AWS with the API Gateway (Vector) and Visualization tool (Grafana), all modules deployed using Docker for scalability and manageability. Team Management Experience: Currently leading and mentoring teams comprising developers and analysts to execute integration projects effectively. Conducting regular team meetings to review progress, address challenges, and open communication channels. Providing constructive feedback and recognition to team members, contributing to their professional developmentAdditional Contributions:Code Reviews: Code reviews to ensure adherence to quality standards and best practices.Recruitment & Workshops: Technical workshops for new joiners.Technology Evaluation: Evaluating new technologies and providing insights to upper management for decision-making.Technical Consultancy: Offering feasibility assessments and effort estimates for new projects.Pre-Sales Collaboration: Collaborating with pre-sales teams to develop proposals aligned with client needs.

Education

• University of Mumbai

  Bachelor of Science, Mathematics

  1999 — 2002

• Mumbai University Mumbai

  Bachelor's degree, Mathematics

  1999 — 2002