Mandar Wakde

About Mandar Wakde

A performance oriented technocrat enriched with 20 years of experience in matrix…

Experience

1. Senior Manager

   Capgemini

   Apr 2015 — Present · Mumbai, IN

   Service Delivery & IT Infrastructure ManagementManaging North America as backup Geo Lead comprising team of 168 engineers comprising of L3 / L2 and L1 Engineers.Managing client IT Infrastructure and its environment as per agreed service levels, OLA / Managing BCP Plans along with the Disaster Management Plans and Data Recovery Option.Ensuring that all the newly transitioned serves are as per operational checklist and is as per the customer recommendations and currently undergoing automation to save efforts of the team. Retaining critical resources and plan their succession either by giving them role change or providing them with higher responsibility, creating visibility for those engineers.Following strictly Change Management process and adherence to the change management SLA. Any deviation on change process would have proper approvals in place with the help of change team.Performing Proactive Incident and Problem management analysis for ticket reductions which would help the team to address other critical issue within the environment and streamline those issues.Identifying Risk in the environment / operation and provide the recommendation & Solution and raising Risk Letter to the customer for the acceptance of the risk or come up with the mitigation plan and drive that plan to close the risk in the environment. This sometime leads to new project demands and generates revenue. Identified critical training needs and requirements for all the team members. Mentoring team members for their growth and high performance within the team by setting additional goals and objectives in Appraisals.Identifying the automation opportunities in each customer account to reduce efforts and FTE Count and thereby saving cost for the organization as well to the customer.Performing capacity planning for clients and recommending solutions based on their requirements and create a new demand and generate revenue for the organization.Customer Management / Project Management.

Education

• Bhartiya Vidhyapeth , Mumbai University

  Diploma in Computer Technology

  1992 — 1995

• Vashi , Navi Mumbai

  Secondary School

  1982 — 1990

Skills

• Process Improvement
• Management
• Disaster Recovery
• IT Management
• Unix
• Itil
• Vendor Management
• Visio
• Banking
• Requirements Analysis
• Risk Management
• Business Continuity
• Project Management
• Service Delivery
• Business Analysis
• IT Strategy