Mandar Tupe

About Mandar Tupe

Area Claim Manager | Motor Extended Warranty | 9+ Years in OEM & Insurance Warranty…

Experience

1. Extended Warranty Area Claim Manager

   Bajaj General Insurance

   Nov 2023 — Present · Pune, IN

   Managed end-to-end Extended Warranty Claims for OEM brands like BMW, Volvo, Honda, ensuring accuracy, speed, and regulatory compliance.•Developed and implemented automated dashboards for monthly and quarterly claims performance reports for OEM partners, enabling improved data visualization and stakeholder communication.•Collaborated with OEM brand teams in monthly review meetings to present claims insights, discuss trends, and address root causes of claim rejections or escalations.•Spearheaded the GST project by organizing and aligning dealer-wise GST data, ensuring compliance and timely submission across channels.•Coordinated directly with internal teams and external OEM representatives for seamless claim settlement, resolution of disputed cases, and customer satisfaction.•Generated MIS Reports, claim analytics, and KPI tracking metrics to monitor team productivity and claims turnaround time (TAT).•Worked closely with claims audit and compliance teams to maintain error-free processing and adherence to IRDAI regulations.•Leveraged tools like MS Excel (VLOOKUP, Pivot, Macros) and PowerPoint for effective reporting and presentations.•Coordinated with the Salvage Collection team (ILM) across India for timely pickup and tracking of salvage vehicles.SKILLS USED- CLAIM PROCESSING • EXTENDED WARRANTY MANAGEMENT • OEM COORDINATION • GST COMPLIANCE • CLAIM RECONCILIATION • MIS REPORTING • DATA ANALYTICS • INSURANCE LIFECYCLE • OEM RELATIONS • ROOT CAUSE ANALYSIS • TEAM COLLABORATION • TAT OPTIMIZATION • WARRANTY CLAIMS PORTAL • STAKEHOLDER COMMUNICATION • EXCEL DASHBOARDS • KPI REPORTING

Education

• calorx University

  Automobile Engineering, Diploma in Automobile Engineering

  2009 — 2011