Mandar Thali

Service Delivery Manager @ SITA | ITIL V3, CCNA, MCP

Role: Service Delivery Manager at SITA
Location: Mumbai, MH, IN
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

About Mandar Thali

At SITA, our team consistently meets and exceeds service level agreements, thanks to a…

Experience

Service Delivery Manager
SITA
Mar 2011 — Present

Skills

Switches
Telecommunications
Cisco
Itil
Vendor Management
IT Management
Service Management
Service Desk
Process Improvement
Airports
Service Delivery
Service Improvement
Troubleshooting
Customer Relations
Outsourcing
IT Service Management
Escalation
Service-Level Agreements (Sla)
IT Operations
Managed Services
Customer Service
Management
Customer Satisfaction
Airlines
Sla
Cisco Technologies
Pmp
Data Center
Windows
Pre-Sales
Incident Management
Six Sigma

Contact information

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Work email
•••••@sita.aero
Personal email
•••••@•••••.com
Direct dial
+•• ••• ••• ••••

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Current company

SITA

IT Services and IT Consulting · 9K employees

Travel fuels the world today. Connecting us all. Building a better quality of life, and propelling our global economy. Since the start, we’ve made it our lifework to build solutions that help every airline and every airport across the world. We made check-in easier. We let pilots talk to ground control. We delivered better ways to track down lost bags. Some of our solutions even contributed to the birth of the early internet back in the 1970s. We’ve been innovating for almost a century. Defying boundaries. Bringing our industry together. And that’s just the beginning. We’ll keep building connections that bring our fragmented industry together. And we’ll keep using those partnerships to deliver better solutions. This is what drives us. We don’t just build networks. We make paths between your customers and their best travel ever.

sita.aero

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