Mandar Oak

Experience

1. Program Manager

   CtrlS Datacenters

   Nov 2019 — Present · Mumbai, IN

   Managed full spectrum of project and operation management activities, from initial concept to successful execution, closely aligning with CTRL’s overarching strategic objectives in Critical Environment infrastructure of UPS, Generator, AHU, and in physical IT infrastructure of Servers, SANs, NAS, Networking, Capacity, DC Rack/Enclosures, structured cabling.• Oversaw the entire project for data center colocation products, including caging implementation, power allocation, network cabling installation, and network bandwidth provisioning, to ensure timely service delivery.• Ensured that all expectations of clients and suppliers were clarified, understood, documented, and met through effective relationship management during project service delivery.• Ensured customer is updated by periodically sharing project progress reports made using Gantt Cha• Ensured Closure of project service delivery by sharing final report with customer specifying technical details mapped with each service line items in customer purchase order, by obtaining formal signoff on it and documenting it in systems.• Demonstrated expertise in handling end-to-end customer experiences, from onboarding through service delivery to revenue realization.• Service Assurance initiatives, tracked SLAs/OLAs diligently and escalated for minimal disruption to IT and infrastructure services of client and business in alignment with management priorities and ensured service availability and higher uptime as committed in SLAs/OLAs.Achievements- Boosted NPS from <4 to 4+(out of 5) for a Hyperscale Colo client within four quarters. Achieved a 9/10 NPS from 60 enterprise customers across banking, fintech, edtech, media, and entertainment (2019–2023). Led a seamless 50-rack Lift-and-Shift migration for a top entertainment company, ensuring zero downtime. Completed a 25-rack, caged migration for an e-signature provider within the agreed 3-month timeline.

Education

• University of Mumbai

  Commerce and Computers

  1989 — 1994