Mandar Ghamande
PRINCE2® Practitioner,ITIL® ,Offshore Delivery Manager at IBM
- Role
- Business Manager - Delivery Manager at IBM
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Mandar Ghamande
Technical/Service Delivery Manager/Project Manager- Seasoned Technocrat with…
Experience
Business Manager - Delivery Manager
Oct 2021 — Present · Pune, IN
Currently working as a Offshore Delivery Manager for IPCC Account. Handling Operations for IBM Payment Center.Lead delivery and service management for IPC Operations Project, ensuring 99.99% uptime and SLA adherence. Manage costs, project assignments, and release planning for IBM Cloud-based PAAS projects. Oversee hiring, Operations, incident management, and ISO/CMMI/Product audits. Provide technical leadership for platform upgrades (NGINX, Istio, Kubernetes, Ubuntu, MS, Linux). Expertise in tools like SNOW, Jira, Kibana, and Instana.Drive continuous improvement iniatives to enhance efficiency and customer satisfaction.
Education
New Era High School
SSC, Science
1981 — 1992
Savitribai Phule Pune University
HSC, Science
1992 — 1994
North Maharashtra University
BE, E&Tc
1995 — 1999
Skills
- Managed Services
- Juniper Technologies
- Team Management
- Networking
- Solution Architecture
- Telecommunications
- Information Technology
- Vendor Management
- IT Management
- Enterprise Software
- Strategy
- Service Delivery
- Project Management
- Juniper
- Channel Partners
- Data Center
- Avaya
- Call Center
- Crm
- Itil
- Pre-Sales
- Infrastructure
- Professional Services
- Telephony
- People Management
- Contact Centers
- Troubleshooting
- Routing
- Call Centers
- Service-Level Agreements (Sla)
- Offshore Project Management
- Project Delivery
- Management
- Avaya Technologies
- IT Service Management
- Account Management
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