Mandar Dabholkar

About Mandar Dabholkar

Hello and welcome to my LinkedIn profile! With over 20 years of experience in…

Experience

1. Global Customer Experience Lead (India) and Partner Manager (Cbt Apac)

   eBay

   Mar 2023 — Present · Mumbai, IN

   Partner Manager Responsibilities for APAC, JP, SEA, SK, & ROW - Managing 200+ FTEs:1. Strategic Planning and Execution- Develop and implement strategic plans to manage business across Asia-Pacific (APAC), Japan (JP), Southeast Asia (SEA), South Korea (SK), and the Rest of the World (ROW)- Align partnership goals with the broader business objectives of the organization.2. Relationship Management:3. Performance Monitoring and Optimization:4. Team Leadership and Development:5. Market Analysis and Expansion:6. Contract Negotiation and Management- Manage and oversee the execution of contracts, ensuring compliance with legal and regulatory requirements.7. Cross-Functional Collaboration- Collaborate with other departments such as sales, marketing, finance, and legal to ensure a cohesive approach to partner management. Work with the finance team to manage budgets and ensure profitability.8. Risk Management:9. Reporting and Communication:10. Innovation and Continuous Improvement-Encourage innovation and continuous improvement in partnership strategies and practices.Manager Responsibilities:1. Setting strategic goals and objectives for the cross functional teams.2. Developing and implementing operational plans to achieve organizational targets.3. Overseeing the work of directs and providing guidance and support.4. Allocating resources effectively and managing budgets.5. Monitoring key performance indicators and making data-driven decisions.6. Collaborating with other senior leaders to align goals and strategies.7. Identifying and mitigating risks that may impact the organization\'s success.8. Providing leadership and mentorship to directs for promoting professional growth.9. Representing the department or organization to stakeholders including clients partners and investors.10. Keeping abreast of industry trends and regulatory changes to ensure compliance and competitiveness.

Education

• Mumbai University Mumbai

  Bachelor of Commerce - BCom, Business/Commerce, General

  2005 — 2005

• St Michael high school mahim

  Bachelor's degree, High School/Secondary Diplomas and Certificates

  1988 — 2000

• MMK College

  Bachelor of Commerce (B.Com.), Economics

  2001 — 2005

Skills

• Training
• Performance Improvement
• Vendor Management
• Bpo
• Telecommunications Management
• Team Leadership
• Service Management
• Customer Experience
• Performance Management
• Crm
• Change Management
• Operations Management
• Call Centers
• Team Management
• Performance Appraisal
• Leadership
• Business Process Outsourcing (Bpo)
• Telecommunications
• Contact Centers
• Management
• Service Delivery