Hans-Dieter Mandalka
Engagement Service Director @Computacenter
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WORK HISTORY
Engagement Service Director @Computacenter
Munich, DE
Owns full lifecycle of major complex and large managed service deals, whilst optimizing business results, customer relationship and strategic orientation.
EDUCATION
Goethe University Frankfurt
Diplom Informatiker, Informatik
Fundação Dom Cabral
Master of Business Administration (M.B.A.), Executive MBA - IT & Health
Goethe University Frankfurt
Informatik
Goethe University Frankfurt
Diplom Informatik
ABOUT HANS-DIETER MANDALKA
International Service Excellence Director | Strategic Governance & Crisis Resolution | P&L and Contractual Turnaround | Executive Program Management | EU & LATAM Operations ExpertSenior Executive: 30 Years of IT Expertise, Commercial Excellence & Cross-Cultural LeadershipI offer a rare combination of a deep technical foundation in Computer Science and decades of executive leadership within global organizations such as IBM and Computacenter. I specialize in the strategic management of highly complex business models, ensuring sustainable profitability and operational success across both European and Latin American markets.Core Strategic Pillars:1. Strategic Operations & P&L Ownership: With over 20 years of experience managing IT Business Units and Country Organizations, I oversee the entire lifecycle—from high-stakes Pre-Sales to the scale-up of productive delivery units. I manage large-scale portfolios with a TCV in the triple-digit millions, ensuring that promises made during acquisition are profitably realized in delivery.2. High-Stakes Governance & Resolution: Acting as the ultimate escalation point for multi-year transformation projects, I navigate complex C-level discourses. I resolve critical disputes through a blend of strategic contract interpretation, commercial foresight, and diplomatic stakeholder management.3. Technology & Transformation: An IT professional at heart turned Digital Leader. I possess the technological intuition to rapidly deconstruct emerging trends like Cloud and AI, assess their business relevance, and anchor them operationally—always maintaining a focus on the bottom line.International Footprint & Cultural Agility: Having held senior leadership roles across Europe and Latin America (IBM LATAM), I navigate diverse markets with confidence. I provide executive-level fluency in German, English, Spanish, and Portuguese, understanding the subtle cultural nuances that determine the success of international deals.Areas of Focus:Senior Executive Roles (Director / VP / Country Manager)Strategic Service Delivery & Global Account ManagementInterim Management for Turnaround & Crisis Scenarios
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