Muhammed Anaz Pk
Senior Manager | Logistics & Q-Commerce Operations Leader | Driving Efficiency, Growth & Innovation
- Role
- Senior Manager at Swiggy
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Muhammed Anaz Pk
As the Cluster Operations Head at Swiggy, I lead operations and business performance across 14 cities in Kerala. With over 5 years of experience in hyperlocal operations, logistics, and business development, I have a proven track record of success.Key Achievements- Improved delivery efficiency by 20% through strategic planning and process optimization- Achieved a 15% reduction in Cost Per Delivery (CPD) while maintaining operational integrity- Spearheaded market expansion across all verticals (Food, Instamart, and Genie), contributing to a 4% increase in market share- Launched Instamart stores at Thiruvananthapuram, Kozhikode, and Thrissur, achieving 30% of total orders in these cities with a 12-minute SLA- Managed a team of 32 members and oversaw 70k+ OPD and 8k active delivery partners weekly- Successfully hiring 400+ new Delivery Partners weekly, enhancing operational efficiency and service coverage.Academic Background- MBA: National Institute of Technology Karnataka- B.Tech: Electronics and Communication Engineering- Lean Six Sigma Certification: KPMG IndiaCore Competencies- New Business Development- Process Improvement- Business Management- Market Research and Insights- People Management- P&L Management- Dak Store Operations- Strategic PlanningI excel in understanding customer and partner needs, leveraging effective communication and cross-functional leadership to create customer-centric experiences and manage complex business initiatives. My approach integrates an entrepreneurial mindset, innovative thinking, and problem-solving skills to identify and capitalize on new opportunities, optimize existing processes, and overcome challenges.If you\'re looking for a dedicated professional with a history of driving customer satisfaction and revenue growth while managing end-to-end operations, let\'s connect. I am passionate about fostering strategic partnerships and driving success in hyperlocal operations.
Experience
Senior Manager
Oct 2024 — Present · Bengaluru, IN
Education
EMEA HSS Kondotty
SSLC
EMEA HSS, Kondotty
Plus Two
2009 — 2011
Kannur University
Bachelor of Technology (B.Tech.)
2012 — 2016
National Institute of Technology Karnataka
Master of Business Administration (MBA)
2016 — 2018
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