Manav Kashyap

Associate - Cs @Greystar

London, GB

Managed high-volume portfolio of 1,400+ client accounts, delivered swift and personalized solutions and ensured client satisfaction. Conducted onboarding, walkthroughs and guided platform navigation for new clients, enhanced user adoption and client engagement. Collaborated with cross-functional teams (Leasing and Finance) to ensure timely and accurate invoicing and uphold internal controls. Led client outreach campaigns; consistently achieved high NPS Scores, driving operational improvements and process enhancement. Monitored, tracked, and reported service metrics using Entrata CRM and optimized customer engagement strategies.

Kurukshetra University

Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering

City St George’s, University of London

Master's degree, Economics