Manav Thaper
Assistant Team Lead at Cvent | ex-ITC HotelsClient Services - Event Technology || SaaS || Escalation Management || Subject Matter Expert
- Role
- Assistant Team Lead - Client Services at Cvent
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Manav Thaper
A tenacious and committed specialist in customer solutions with over seven years of broad expertise in the hospitality and SaaS sectors. A problem-solver, a reliable team player with a kind, upbeat personality, and demonstrated abilities in building lasting relationships with clients. a master in office administration. Overseeing and organizing organizational operations, scheduling, and process monitoring. My areas of expertise are end-to-end operations management, cross-selling, upselling, speed, quality, and process optimization.Well-spoken, driven, goal-oriented, and possessing an exceptional enthusiasm for building connections, fostering alliances, and expanding enterprises.My specialties:+ Management Strategy+ Customer, Partner, and Client Relations+ Organizational Design+ Process Improvements+Account Management +Product Adoption/Onboarding+Customer success - SaaS+Hotel Operations and Management+Hotel Event Management+Customer Relationship Management+UAT Tester+Escalation Desk
Experience
Assistant Team Lead - Client Services
Mar 2026 — Present · Gurugram, IN
Education
ITC Hospitality Management Institute
WelcomLEAD Management Trainee, Hotel and Hospitality Administration
2017 — 2020
Indira Gandhi National Open University
Bachelor of Arts - BA, Tourism and Travel Services Management
2017 — 2020
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services
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