Manasvi Kalsara
Senior Operation associate
- Role
- Senior Operations Associate at HDFC Life
- Location
- Surat, GJ, IN
- LinkedIn followers
- 500 followers
About Manasvi Kalsara
To seek responsible career opportunities to fully utilise my training and skills, while making a significant contribution to the success to the company.
Experience
Senior Operations Associate
Jul 2025 — Present · Surat, IN
Managed daily operations within the HDFC Life Insurance operations department, ensuring efficient workflow and adherence to company policies.• Handled customer service interactions, addressing inquiries, resolving complaints, and providing tailored solutions to enhance customer satisfaction.• Prepared and maintained daily MIS reports to track performance metrics and operational efficiency.• Coordinated branch audits and ensured compliance with regulatory requirements and internal standards.• Achieved and exceeded cross-sales targets including policies against loans and overall policy sales through strategic sales planning and customer engagement.• Recruited and trained agency personnel, fostering teamwork and effective collaboration with backend teams to streamline processes and improve service delivery.• Collaborated with cross-functional teams to streamline backend operations, ensuring seamless integration between sales, customer service, and compliance departments.• Implemented and monitored compliance procedures for regulatory audits, maintaining high standards of data integrity and documentation for all operational processes.• Developed and maintained comprehensive operational dashboards and KPIs to monitor team performance, improve decision-making, and support strategic planning for business growth.• Built and maintained strong relationships with stakeholders, ensuring business growth and customer trust.• Led training sessions for junior associates on operational best practices and compliance procedures, boosting team productivity and maintaining high standards of service delivery.
Education
Bhakta Kavi Narsinh Mehta University (BKNMU), Junagadh
Master of Commerce - Mcom, Accounting
Veer Narmad South Gujarat University, Surat
Bachelor of Commerce - BCom
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