Manasi Rajendra Shelke

About Manasi Rajendra Shelke

A Cybersecurity professional with 4+ years of experience supporting enterprise security operations, with a strong focus on vulnerability management, IAM, and attack surface analysis in customer-facing environments. I help organizations understand, prioritize, and remediate security risks through accurate technical analysis and actionable guidance.In my current role, I work closely with enterprise customers and internal security teams to investigate security findings, analyze asset attribution, and support incident response through technical escalations and risk assessment. My day-to-day experience includes troubleshooting IAM workflows (SSO, SAML, MFA), analyzing external attack surfaces using DNS, WHOIS, SSL, and ARIN data, and vulnerability investigations by identifying root causes and remediation paths. I place strong emphasis on clarity, precision, and practical security outcomes aligned with SLO and CSAT goals.Beyond core security analysis, I actively look for opportunities to improve operational efficiency and process maturity. As a side project within my organization, I independently designed a Zendesk Knowledge Base lifecycle management solution using Google Apps Script and APIs, with ethical use and guidance from AI. This hybrid automation introduced a structured process to identify and manage outdated KB articles, improving documentation reliability and maintaining KB hygiene.Earlier in my career, I gained hands-on SOC experience in environments where incident response and continuous monitoring were core responsibilities. This foundation continues to inform how I approach investigations, escalation handling, and security decision-making today.Alongside industry experience, I am pursuing graduate studies in cybersecurity, where I have explored AI/ML concepts in the context of cloud security through coursework and academic research/thesis work. This work focuses on understanding how approaches such as Retrieval-Augmented Generation (RAG) and no-code AI agents can responsibly support security analysis and decision-making, rather than on model development.Core strengths:Vulnerability management, IAM, and attack surface analysisSecurity incident response and escalation supportCloud security and network security conceptsTechnical documentation, security research, and process improvementEthical use of automation and AI-assisted tooling to enhance security workflowsI am particularly interested in roles that value strong security fundamentals, continuous learning, and practical innovation to strengthen organizational security posture.

Experience

1. Technical Lead (Cybersecurity Security Operations)

   SecurityScorecard

   Jan 2026 — Present · Atlanta, GA, US

   Leading technical readiness, security analysis, and operational process maturity to support enterprise security workflows and team effectiveness.Lead technical initiatives to improve operational readiness, documentation governance, and workflow efficiency across security support functions.Define and strategize Zendesk Knowledge Base and Confluence lifecycle management, introducing structured review processes to ensure content accuracy and relevance.Analyze and improve Jira workflows, contributing to better tracking of technical work, issue resolution, and operational visibility; support creation of dashboards and metrics where applicable.Act as a technical point of contact for complex scripts, automation issues, and advanced troubleshooting, supporting and guiding team members through resolution.Collaborate with product and engineering teams to support feature and product launch readiness, ensuring technical documentation, internal enablement, and operational preparedness.Continue hands-on contribution to vulnerability analysis, IAM investigations (SSO, SAML, MFA), attack surface analysis, and incident escalation support as required.Mentor team members and support onboarding by providing technical guidance, documentation standards, and best practices.

Education

• Savitribai Phule Pune University

  Bachelor of Engineering (B.E.), Electronics and Telecommunication

  2013 — 2017

• Cleveland State University

  Master of Science - MS, Electrical and Electronics Engineering

  2019 — 2021

• Harrisburg University of Science and Technology

  Master of Science - MS, Cybersecurity Operations and Control Management