Manasi Chadha
🎯 Supply Growth, CX & Market Operations I Director Customer Experience, ANZ & INSA | Ex-Accenture| AI Transformation I lnclusive Leadership | P&L | GTM | COO Aspirant
- Role
- Director Customer Experience Mobility, Anz & India, South Asia at Uber
- Location
- South Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Manasi Chadha
I lead customer and supply strategy across high-growth, competitive markets, operating at the intersection of customer experience, economics, and execution. With 20 years of experience — including 11 years in management consulting and 7.5+ years at Uber, I am a builder at heart and an active proponent of using technology to transform customer experience while balancing growth, cost discipline, regulatory complexity, and customer trust.I am comfortable scaling from 0→1 and from 1→N in complex operating environments. At Uber, I currently lead Mobility CX across India, South Asia and ANZ, while shaping global strategy for new supply. My focus is not just on support outcomes — but on proactively surfacing insights that help shape and improve product and tech as also building and scaling programs that strengthen supply health, improving retention, and aligning operational execution with commercial objectives. I believe durable growth comes from aligning incentives and building operating systems that scale trust alongside efficiency.
Experience
Director Customer Experience Mobility, Anz & India, South Asia
Nov 2025 — Present · Gurugram, IN
Education
Carmel Convent School
AISSE, Business/Commerce, General
Indian Institute of Foreign Trade
MBA in International Business, Major in Marketing
2003 — 2005
Hansraj College
Bachelor of Arts - BA, Economics
1999 — 2002
Skills
- Business Development
- Business Intelligence
- Business Transformation
- Organization Re-Structuring
- Market Research
- Business Process
- Business Process Re-Engineering
- Project Management
- Market Entry
- E-Commerce Consulting
- Business Analysis
- Business Analytics
- Business Process Improvement
- Channel Strategy
- Organizational Design
- Program Management
- Strategic Consulting
- Management Consulting
- Team Management
- Change Management
- Crm
- Fast-Moving Consumer Goods (Fmcg)
- Acquisition Integration
- Product Management
- Competitive Analysis
- Analytics
- Growth Strategies
- Business Strategy
- Strategy Development
- Leadership
- IT Strategy
- Sales Enablement
- Sales Management
- New Business Development
- Customer Relationship Management (Crm)
- Strategy
- E-Commerce
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