Manasi More
Guest Services Associate @Carnival Cruise Line
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WORK HISTORY
Guest Services Associate @Carnival Cruise Line
Miami, FL, US
Being part of one of the important roles onboard, responsibly handling front desk queries of 10+ departments onboard for the range of 3k-6k guests from 15+ nationalities at a time. •Working with colleagues and leaders from 50+ nationalities onboard. •Giving end to end solutions by empathetically and actively listening to the guests issues onboard.•Coordinating with 10+ departments onboard to work together to make our consumer experience seamless. •Timely taking feedbacks to set right expectations.•Handling queries both face to face and over phone calls. •Adapting to new technologies and process for better resolutions and consumer satisfaction.
EDUCATION
JAI HIND COLLEGE, MUMBAI
Bachelor's in vocational course of Travel and Tourism management
St Xavier's English high school, Manpada
SSC
St John's college, Thane
HSC
ABOUT MANASI MORE
Customer-focused hospitality professional with experience in guest services, operations…
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