Manasa N.
Product | Agile | AI-Driven Process Improvement | Expertise in Agile, Change Management, and Stakeholder Engagement ~ I help stakeholders and development teams implement sustainable digital solutions
- Role
- Software Engineer i at Verizon
- Location
- Newport, NJ, US
- LinkedIn followers
- 500 followers
About Manasa N.
Experienced Process Improvement and Business Analyst with 4.5+ Years of strong background in AI-driven automation, Agile methodologies, and cross-functional team leadership. Proven success in optimizing business processes and driving operational efficiency across large-scale projects in industries such as telecommunications, transportation, and software development. Expertise in backlog management, stakeholder engagement, and change management, with a track record of reducing ticket resolution time, enhancing transparency, and improving collaboration. Skilled in Python, Smartsheet, Azure DevOps, and AI-based tools with a focus on delivering innovative solutions that align with business objectives and enhance user experiences. Recognized for leading process improvements that boost productivity, user engagement, and project oversight.
Experience
Software Engineer i
Feb 2024 — Present · NJ, US
Created and maintained detailed reports, product roadmaps and dashboards to track issues, feature requests, and system performance, enabling data-driven prioritization and faster decision-making. Leveraged AI and analytics to classify and extract insights from incoming issues, building a central repository to enable automation and accelerate resolution workflows to help collaborate across organization. Facilitated MVP design through identification of scope, and rapid prototyping for new features, accelerating implementation timelines and improving stakeholder satisfaction through faster delivery timelines and management with the users. Acted as a liaison across cross-functional groups — from developers to VPs — driving alignment, prioritization, and consensus on product improvements and release strategies. Improved resolution speed and user experience by streamlining communication channels and advocating for data-driven fixes that reduced response times by 30%+
Education
Ryan International School, Bangalore
10th, Science
University of Maryland - Robert H. Smith School of Business
Master's degree, Information Systems
2022 — 2023
Amrita Vishwa Vidyapeetham
Bachelor of Technology, Computer Science
2015 — 2019
Sunrise International Residential School, Bangalore
12th, Science
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