Manasa Nagapuri

WORK HISTORY

EDUCATION

ABOUT MANASA NAGAPURI

Collaborative system engineer with 7.5+ years of experience in implementing and administering system center configuration manager infrastructure in international environments with 1.4L+ workstations and windows servers.Full understanding on SCCM hierarchy and have experience in migrating new primary site server, Distribution points.SCCM Upgrade to Current Branch.Expertise in creating, testing, deploying and managing MSI installations.Experience in SCCM patching process like SUG creation, downloading update, deploying to production environment.Experience in implementing Co-management for existing and newly built devices.Work experience or in ITIL processes particularly Incident Management and Change management.Excellent team leading skills and the ability to work in fast-paced environments.Worked on workload shift to Intune as environment moving to Co-management.Worked on Distribution point reduction activity.Handling Co-management reports and troubleshooting of Co-management.Responsible for Client Upgrade and Inactive Agents troubleshootingResponsible for Configuring new site servers, including boundaries and sites as per design.Handled Client remediation and real time troubleshooting from backend and client side.Worked on site server and SQL backups and restores.Handled Vulnerability management by enforcing compliance settings and patching windows servers.Worked on building and managing physical and virtual servers.Handled windows clustering administrating and troubleshooting.Worked on troubleshooting patching errors, manually fixing failed patches and performing RCA in collaboration with Microsoft.Handled Wintel decommissioning process to reclaim server resources like IP, DNS, storage, server hardware.involved in O365 deployment and migrating from Win7 to Win10, testing apps, supporting remote users for Windows Enterprise.Analysing SCCM log files, providing patch management support and maintenance window operations.Worked on Application creation and distribution, and operating system deployment (OSD)Responsible for workstation technical support in application installation, repair and upgrading to latest version.Worked on Change management for patching activity and notifications for all stakeholders.Involved in Modified Task Sequences for a more personalize build.