Manasa Manduva

About Manasa Manduva

Result and Quality oriented IT professional with a comprehensive experience of 13 years in project execution and delivery. Managed entire SDLC of projects from kick - off to post - production support. Worked in a lead role and as a technical expert, Project Manager and Client implementation manager with multiple strategic clients having complex goals and requirements.Expertise in both Inbound and Outbound payments, using APIs and home-grown Product suites. Implemented a variety of payment methods including but not limited to ACH, Direct to Debit, Checks, Digital Payments.Experience implementing multiple platforms such as Internet, Mobile, IVR, CSR platforms, Customer and Vendor/Supplier Portals.Worked with Jira, Wrike for Project ticketing and tracking, and Salesforce to keep track of Project and Anchored and Facilitated daily/weekly/monthly project status meetings. Used Excel and PowerPoint to publish the Project Status to Senior management and a wider group. Business Experience-Cultivated strong working relationships with Client, Sales, Legal and IT teams to ensure smooth execution of project, thorough out all phases including conceptualization to contracts, documentation, development, testing, deployment and post production support-Drove Client interactions for requirements analysis- Work with project team and management to schedule and sequence project activities- Report current status and progress of project to management and stake holders via status reports- Coordinating with the several departments and stake holders involved in the project- Facilitate and manage data integration and ETL process between various systems- High level and detailed design of the solution, Create, Review and freeze requirements using Functional Requirement Documents (FRD), Technical Design Documents (TD) and Mapping Documents- Designing and Implementing the interfaces with a team of developers by mentoring them on best practices, performing design/code reviews- Documentation of the complete process to ensure continuity of business flow and to eliminate gaps, if any- Provided go live and production support by managing escalations and coordinating with various stake holders- Designed Business process model diagrams, high level and detailed level designs using MS Visio and Lucid Chart-Worked on NACHA files, aware of ACH regulations and PCI security surrounding transaction information- Designed and Implemented IVR Call flowsTools Worked On:MS Visio MS ProjectJiraLucid ChartIBM Datastage SAP HANATableauSQLWrikeMoqUps

Experience

1. Functional Consulting Manager

   EPAM Systems

   Apr 2024 — Present · Hyderabad, IN

Education

• Naveen Jindal School of Management, UT Dallas

  Master’s Degree, Information Technology Management

  2016

• Jawaharlal Nehru Technological University

  Bachelor's degree, Electrical and Electronics Engineering

  2004 — 2008

Skills

• Sas
• Sdlc
• Retail
• Microsoft Powerpoint
• Project Management
• Sas E-Miner
• Tableau
• Microsoft Office
• C
• Datastage
• Oracle
• Requirements Analysis
• Agile Methodologies
• Unix
• Pl/Sql
• Microsoft Word
• Software Development Life Cycle (Sdlc)
• Java
• Microsoft Excel
• Requirements Gathering
• IT Management
• Data Warehousing
• Sql