Manasa M

About Manasa M

As a Client Account Manager specializing in the Banking, Financial Services, and Insurance (BFSI) sector, I bring a strong blend of relationship management, HR operations, and talent acquisition expertise to drive client success and organizational growth.With a deep understanding of the BFSI landscape, I focus on building long-term partnerships, delivering tailored workforce solutions, and ensuring seamless operational excellence. My approach combines strategic insight with hands-on execution—ensuring clients receive consistent value, efficiency, and quality in every engagement. Key Strengths:Managing and nurturing key BFSI client relationships with a consultative and solution-oriented mindsetDriving end-to-end talent acquisition strategies to attract, assess, and onboard top-tier financial and technical talentStreamlining HR operations and processes to enhance employee experience and client satisfactionCollaborating cross-functionally to ensure business continuity, compliance, and service excellenceUsing data and insights to inform workforce planning and client engagement strategies Passionate about connecting people, optimizing HR processes, and building partnerships that create measurable business impact.

Experience

1. Client Account Manager

   Pazsoft

   Oct 2024 — Present · Bengaluru, IN

   As a Client Account Manager, I lead end-to-end client relationship management, ensuring seamless delivery across sales, account growth, talent acquisition, and HR operations. I serve as the primary point of contact for key clients, understanding their business needs and aligning internal teams to deliver high-quality, timely solutions. I drive sales performance by identifying new opportunities, managing renewals, negotiating contracts, and developing strategies that support revenue expansion and long-term partnerships.I collaborate closely with clients to forecast hiring needs, lead talent acquisition initiatives, and coordinate with recruitment teams to ensure skills alignment, timely sourcing, and strong candidate experience. I support HR operations by facilitating onboarding, managing workforce performance metrics, addressing client or employee issues, and ensuring compliance with internal policies and client expectations.My role includes monitoring account health, analyzing data to identify risks or growth areas, and preparing regular business reviews that translate insights into actionable plans. I work cross-functionally with sales, HR, operations, and delivery teams to maintain service excellence, resolve escalations, and optimize processes. Additionally, I mentor team members, promote best practices, and contribute to continuous improvement in customer success and operational efficiency.Through proactive communication, strategic planning, and a customer-centric approach, I ensure clients receive consistent value, strong partnership support, and solutions that align with their evolving business goals.

Education

• KS Institute Of Technology

  Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering

  2013 — 2017