Manasa Buthappa

Customer Success Manager

Role: Customer Success Manager at Skit.ai
Location: Bengaluru, KA, IN
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

Experience

Customer Success Manager
Skit.ai
Jan 2025 — Present

Education

Visvesvaraya Technological University
Bachelor of Engineering - BE, Telecommunications Engineering
2009 — 2013
James Cook University
Master of Business Administration - MBA, Business Administration and Management, General
2015 — 2016

Contact information

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Work email
•••••@skit.ai
Personal email
•••••@•••••.com
Direct dial
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Current company

Skit.ai

Software Development · 171 employees · Founded 2016 · New York, United States

Skit.ai is an omnichannel AI platform purpose-built for debt collections. We help creditors and collection agencies automate and scale consumer conversations across the collections lifecycle, from early-stage delinquency to advanced recovery and pre-legal workflows. Powered by generative AI, Skit.ai engages consumers across voice, SMS, email, and chat, enabling outreach in the channels and languages consumers prefer. The platform can handle high-volume, routine collection interactions end to end—payment reminders, right-party verification, promise-to-pay capture, payment processing, dispute intake, and follow-ups, while routing sensitive or complex situations to human agents with full context so consumers don’t have to repeat themselves. Skit.ai is designed to improve recovery outcomes while reducing operational costs and manual effort. Teams get visibility into performance across channels, outcomes, and key operational metrics, enabling faster iteration and better control over consumer experience. Built-in compliance safeguards help support federal and state requirements across channels, including contact policies, consent and opt-outs, and audit-ready records. Trusted by creditors, agencies, and financial institutions, Skit.ai enables faster deployments, lower cost-to-collect, and more consistent consumer experiences, at scale.

skit.ai

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Experience

Customer Success Manager

Education

Visvesvaraya Technological University

James Cook University

Find verified contacts for anyone on LinkedIn