Manasa Adari

About Manasa Adari

Cloud Support Engineer at Amazon Web Services with expertise in Linux, EC2, EBS, ElastiCache, MemoryDB, Migration and Disaster Recovery. Resolved 450+ production issues for Enterprise customers while consistentlymeeting 15-minute SLA. Passionate about DevOps, automation, and AI-driven infrastructure solutions, with a strong interest in Forward Deployed Engineering.I am now aiming to transition into a DevOps role, where I can leverage my cloud knowledge along with automation, CI/CD, and infrastructure-as-code practices to build scalable and reliable systems.During I completed a Virtual Cybersecurity Analyst program with SAP on the Forage platform, honing my skills to navigate the intricate landscape of digital security.2. During my virtual internship at Accenture, also on Forage, I delved into the realm of software development, gaining hands-on experience in crafting innovative solutions. One notable achievement was contributing to the development of cutting-edge projects that showcased my commitment to excellence.3. My journey extends beyond code; I delved into the realm of embedded systems and IoT during my internship with Teck Team Solutions. Here, I successfully completed projects, including a home automation system integrated with Alexa, demonstrating my ability to apply theoretical knowledge to real-world scenarios.4. Driven by a thirst for knowledge, I\'ve actively solved over 300 coding problems on various platforms, refining my problem-solving and algorithmic skills. My dedication to continuous improvement led me to undertake a Web Developer internship with EROS MONEY, where I played a key role in designing a feature-rich blogs website. The project involved creating multiple pages and implementing a newsletter column, showcasing my proficiency in web development.5. In addition to my technical skills, I\'ve completed the Prompt Engineering course, rounding out my expertise and ensuring a holistic understanding of engineering principles.

Experience

1. Cloud Support Engineer

   Amazon Web Services (AWS)

   Mar 2025 — Present · Hyderabad, IN

   Allocated to Linux domain-related services, assisting Enterprise and Unified Operationscustomers with production issues-> Primary ticket areas include EC2-Linux, EBS, ElastiCache, MemoryDB, Migration, andDisaster Recovery-> Resolved 450+ tickets in a span of one year while consistently meeting the 15-minute SLAfor first response and Recognized for delivering positive customer experiences-> Successfully resolved architecture and development-level issues by collaborating withSubject Matter Experts.

Education

• Vignan's Institute of Information Technology, Beside VSEZ, Duvvada, Gajuwaka,Vadlapudi (P.O)Pin-530049 (CC-L3)

  Vignan institute of information and technology, Electronics and Communications Engineering