Manas Senapati
Support Thought Leader || COE || Client Success Champion || Employee Engagement || Coach || IBM TLRB Member
- Role
- Program Director, Ibm Software Support - Asset Management Sustainability Support India Coe Leader at IBM
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Manas Senapati
A highly motivated and experienced Support Thought Leader with a demonstrated history of working in the customer success/support area for more than 25 years. Very well known in the circle for Client satisfaction (NPS), Innovation, process improvement and Employee engagement. Rich experience of working with clients across the globe and cross-functional/geo teams delivering high quality client experience over the years.Currently Leading the IBM Asset Life Cycle Management global support for Maximo Application Suite and TRIRIGA. Leading around 100+ technical support professionals across the globe working on various capacities to support clients in a Follow the Sun (24x7) model. Primary products are MAS- Maximo Application Suite, TRIRIGA, Maximo Renewables. Oversee operations of products support for Order Management, Supply chain business network, Sterling Integrator, SCIS, EIS/Aviation suite of products. Responsible for managing teams supporting these products cases, CSAT, handling client situations, influencing Renewal and driving Innovation. Lead programs to drive Innovation and Thought leadership in the group too. Have the experience of working with newly acquired teams as well as divestment as the BU has gone thru many M&A in last ~10 years.
Experience
Program Director, Ibm Software Support - Asset Management Sustainability Support India Coe Leader
Oct 2023 — Present · Pune, IN
WW leader for IBM Sustainability Software Asset Management Support portfolio comprising TRIRIGA and Maximo products offerings. Sustainability Software Support India COE (Center of Excellence) leader.
Skills
- Service Delivery
- Global Delivery
- Vendor Management
- Software Project Management
- Itil
- Integration
- Project Portfolio Management
- Enterprise Software
- Enterprise Architecture
- Program Management
- Soa
- Requirements Analysis
- Lotus Domino
- Software Development
- Software Development Life Cycle (Sdlc)
- Pre-Sales
- Sdlc
- Solution Architecture
- Pmo
- Application Support Management
- IT Service Management
- IT Strategy
- Erp
- Disaster Recovery
- Lotus Notes
- Agile Methodologies
- Project Management
- Management
- Agile Project Management
- Db2
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