Manami Chakraborty

About Manami Chakraborty

Senior Cloud Infrastructure Analyst with 3+ years in the industry, skilled in optimized quality check results and administration at Capgemini GCC collaborating with global teams providing cloud operations to deliver scalable solutions. Driven by a passion for automation, I’m upskilling in Docker, SQL and Python to reduce manual work and accelerate support workflows. Committed to continuously adapting to emerging technologies to drive efficiency and performance. Would love to work on challenging projects for real world problems. Let’s connect if you\'re looking for a reliable, hands-on engineer who bridges cloud operations and automation. As an experienced PROD and UAT Batch administrator and scheduler, I have worked for Europe, Finland and NA regions with various technology tools like Azure, Control M, Service Now, BMC Remedy Helix, ITSM, VTOM scheduler. Having a track record of understanding client requirements, providing solutions, & implementing them in an end-to-end implementation process. Investigated issues, identified data anomalies, assisted application teams globally. I have worked for 15+ applications, actively coordinating with application teams to understand & give resolution for frequently recurring issues/batch failures, running/ monitoring critical batch schedules, resolving 100+ incidents/month for batch failures, and supporting various scripts. Performed tasks assigned to the team of stopping, releasing impacted/scheduled jobs during Deployments, Migration, Window Patching activity, Disaster Recovery Drill activities, Adhoc flow runs for Maintenance activities, Datacenter move activities. Handled P3/P2/P1 incidents and provided solutions and RCA. Well versed in executing/scheduling of jobs as per schedule /Adhoc basis, my experience includes Level 1 to Level 3 Incident Handling, RCA & Problem Management, skilled in analyzing, escalating, resolving problems & attending technical discussions. Previously, I worked as Wintel Level 2 Operation engineer for multi-client project environments, ensuring patch compliance within Service Level Agreements (SLA), administered Server environments using Active Directory, Virtual Machines, PowerShell. As a team, we handled Patching as per calendar. Managed the full incident lifecycle via ServiceNow ensured timely resolution & minimal downtime of P1/P2 incidents through structured Root Cause Analysis & Technical Documentation. Maintained DNS, DHCP configurations and resolved access-related tickets. With my knowledge & experience, I\'m confident in my ability to add value to any project or organization.

Experience

1. Senior Analyst

   Capgemini

   Oct 2024 — Present · Kolkata, IN

   Cloud Infrastructure Services

Education

• Auxilium Convent School

  ISC, ICSE, Science

• Academy of Technology

  Bachelor of Technology - BTech, Electrical Engineering

  2018