Manali Shinde
Project Management**Immediate Joiner**
- Role
- Service Line Manager Project Management Reporting at Tech Mahindra
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Manali Shinde
A demonstrated history of working in the Service Delivery industry as an ITSM Team Lead with team management skills. Strong understanding of project life cycle. Data-driven and result-orientated account management representative accustomed to working in fast-paced business environments. Having experience of 12+ years in managing process, customer service management, client relationship management, functional understanding of team management, team coaching and mentoring, KPI management. Looking forward to work with an organization of repute to push my boundaries and give my best to the organization. Represented CompuCom Systems Inc. in CII Awards.
Experience
Service Line Manager Project Management Reporting
Dec 2023 — Present · Pune, IN
Optimize and improve deliverables by determining the customer\'s needs and by collecting, organizing and analyzing data• Identifying operational improvement opportunities, quantifying, and developing the value proposition, developing strategies to achieve opportunity objectives, and driving the implementation of the strategies into execution.• ZIP (Zero incident Program), ITSM optimization and improvements, Shift left opportunities, automation opportunities with a business case• Assess current working conditions from different angles (Voice of the Customer, Process Efficiency, Metrics & Results, Mindsets & Behaviours, and Organization & Skills).• Ensuring implemented solutions and best become fixed into ongoing practices and demonstrate measurable, sustainable results.• Develop plans, set SLAs/KPIs, and develop metrics to ensure optimum productivity, efficiency, and effectiveness in meeting business unit objective. Follow up on them to make sure they were achieved on/before time• Monitoring Monthly Service Reviews for all Service Lines• Strong abilities in planning, test-strategy, estimation, scheduling, cost, vulnerabilities and risk management. • Recognize business objectives, foresee the solutions, develop approaches, estimate resources and deliver projects in time and within a defined budget.• Manage Continuous Integration & Continuous Deployment activities.• Achieve operational excellence• Strategic Planning and process re-engineering• EBITA management and Stakeholder management• Governance over all Service Lines (Projects)• Worked on Business Analysis Framework• Worked on CERRS Framework (C=Continuous Improvement, E=Execution and Service Delivery, R=Responsiveness, R=Reliability and Availability, S=Security and Compliance).• Weekly status updates from all Service Lines• Maintain the organizational structure• Track and publish enhancement hours• Maintain application patching details for all service lines• Publish monthly client reports•
Education
University of Pune
Bachelor
Modern Education Societys Ness Wadia College of Commerce, P.V.K.Joag Path, Pune 411004
Bachelor of Commerce - BCom
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