Manali Mishra
Incident Manager | 5 Yrs @ Capgemini | Major Incident Handling | SLA & RCA Expert | ITIL Process Experience
- Role
- Associate Consultant at Capgemini
- Location
- West Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Manali Mishra
I’m an experienced Incident Manager with 4.9 years at Capgemini, leading critical incident handling, RCA, SLA tracking, and escalation coordination. I specialize in restoring service during P1/P2 outages, driving war rooms, and communicating with cross-functional teams. My work follows ITIL-based processes and tools like ServiceNow and JIRA, focusing on breach prevention, process audits, and stakeholder reporting. I\'m currently exploring new opportunities in Incident or Service Management across Gurgaon or hybrid roles. Let’s connect!
Experience
Associate Consultant
Sep 2020 — Present · Noida, IN
Education
Noida Institute of Engineering & Technology
B.tech
2016 — 2020
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