Manali Kulkarni
Analyst IT Support Services @Deloitte
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WORK HISTORY
Analyst IT Support Services @Deloitte
Vancouver, BC, CA
EDUCATION
Gujarat Technological University, Ahmedbabd
Bachelor of Engineering - BE
British Columbia Institute of Technology
Digital Forensics and Cybersecurity
ABOUT MANALI KULKARNI
I am accomplished IT service management professional with proven track record of delivering services as expected and deriving value for the customer adhering to ITIL principles and guidelines. With around 7 years of experience I possess exceptional problem solving abilities, strong leadership capabilities, effective communication and collaborations skills and extensive holistic understanding of all ITSM processes. My core competencies are service desk operations management, incident management, problem management, change management, veñdor/stakeholder management and IT operational support. I have experience in Service Now and Ivanti Webdesk ITSM tools. I am committed to continuous improvement, staying up to date with industry best practices to deliver results as expected.I am passionate, result driven and self aware individual and have proven my capabilities through my accomplishments in the past.I am currently looking for an excellent opportunity where I get a chance to enhance my existing knowledge, develop new skills, gain experience and some wisdom.
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