Manak Agarwal
Technical Support Engineer(Security & Compliance) @Microsoft
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WORK HISTORY
Technical Support Engineer(Security & Compliance) @Microsoft
CA
EDUCATION
Gujarat Technological University (GTU)
Bachelor of Engineering - BE, Computer Engineering
University of Windsor
Master Of Applied Computing (MAC), Computer Science
ABOUT MANAK AGARWAL
As a results-oriented IT professional with a Master\'s in Applied Computing, I specialize in bridging the gap between complex software systems and end-user success. My unique background, which spans full-stack development, enterprise application support, and data analysis, allows me to perform deep root-cause analysis and not just fix problems, but understand them at an architectural level.I thrive on diagnosing challenging hardware and software issues, leveraging my developer\'s mindset to create stable, long-term solutions. Whether it\'s supporting enterprise applications like Salesforce and ServiceNow, managing user access in Active Directory, or troubleshooting network connectivity, my goal is to enhance system reliability and user productivity.I am passionate about applying my robust skill set in technical troubleshooting, systems analysis, and stakeholder collaboration to excel in an IT Support or Systems Analyst role where I can make a tangible impact.Core Competencies: Enterprise Application Support (Salesforce, ServiceNow, M365, Jira) System Diagnostics & Root-Cause Analysis IT Support & Troubleshooting (Windows 11, macOS, Active Directory) Network Analysis (IP, DNS, DHCP, VoIP) Data Analysis & Visualization (SQL, Python, Tableau) Cloud & DevOps Fundamentals (AWS, Docker, Git)
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