Manabendra Sarmah

About Manabendra Sarmah

As a Program & Strategy Professional with 4+ years of experience, I specialize in solving complex business problems through a combination of structured thinking, operational execution, and cross-functional leadership. My work has consistently delivered measurable outcomes, whether it\'s optimizing workflows, reducing costs, or launching scalable programs that drive long-term impact.I currently work as a Program Manager at Amazon, leading network-wide initiatives to address systemic execution and data integrity issues at scale. I owned an end-to-end problem resulting in a 92% reduction in location spoofing and a 27% decrease in revisions by driving cross-functional alignment on a fix impacting over 250M deliveries. I established strategic clarity across 300 delivery stations by converting ambiguous performance anomalies into structured decision frameworks and success metrics, enabling consistent prioritization. I also diagnosed inefficiencies affecting over 0.7% of the network, identified eight distinct root-cause patterns, and drove the design of a scalable resolution framework to guide long-term remediation.Previously at HighRadius, I drove global impact by leading cloud-based AI initiatives that generated great profits across North America and EMEA. I implemented automation programs that reduced manual intervention by 85%, improved analyst productivity by 27%, and increased cost efficiency by 28%, all accomplished through tight alignment with stakeholders, data-driven prioritization, and a continuous improvement mindset.At Infosys, I led major transformation programs in the telecom and aerospace sectors. My work included managing a cloud-based SDN migration that reduced infrastructure costs by 38.3% and improved operational readiness by 92%. By applying Agile practices and Lean principles, I scaled system performance by 36%, reduced defect rates to virtually zero, and consistently met aggressive production goals, delivering value across both strategic planning and execution.I thrive in environments where curiosity, ownership, and high standards are expected. My experience spans strategy execution, stakeholder engagement, digital transformation, and cross-functional leadership, all key to enabling growth and innovation.Passionate about solving real-world business problems, I continue to invest in learning and development to stay ahead of industry trends. Let’s connect if you\'re building something bold and believe in creating lasting impact through collaboration, insight, and disciplined execution.

Experience

1. Program Manager

   Amazon

   May 2025 — Present · Hyderabad, IN

   Achieved a 92% reduction in location spoofing and a 27% decrease in revision by owning end-to-end problem and orchestrating cross-functional alignment on a network-wide fix impacting 250M deliveries.• Established strategic lucidity across 300 delivery stations by structuring ambiguous performance anomalies into decision frameworks and success metrics that guided stakeholders’ prioritization.• Diagnosed systemic inefficiencies impacting over 0.7% of the network and identified 8 distinct root-cause patterns, and driving the design of a scalable resolution framework to guide long-term fixes.

Education

• SRM Institute of Science and Technology (SRMIST)

  Bachelor of Technology

  2016 — 2020