Mamta Karki
Practo - Client Account Manager (Sales & Operations)/Business Development/ Retail Sales/ Corporate Sales
- Role
- Customer Sucess Manager at Practo
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Mamta Karki
Sales & Marketing professional with 12 years experience in Healthcare, Property Industry…
Experience
Customer Sucess Manager
Jul 2022 — Present · Mumbai, IN
Account portfolio managed: e.g, Managed a portfolio of 50+ mid-to-enterprise accounts Revenue impact: e.g, Achieved 125% of upsell targets, generating $500K+ in incremental revenue annually Client retention rate: e.g, Maintained a 95% client retention rate YoY Churn reduction: e.g, Recovered 30% of churned accounts within 6 months Sales growth: e.g, Drove 40% growth in cross-sell revenue across assigned accounts Contract/MOU execution: e.g, Led negotiation and execution of 20+ enterprise MOUs annually SLA adherence: e.g, Ensured 100% on-time delivery of solutions per client SLAs Client satisfaction: e.g, Achieved 90+ NPS across managed accounts🤝 Engagement activities: e.g, Planned and executed 10+ high-impact client engagement events annually
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