Mamta Utkar

About Mamta Utkar

Mamta has overall 10+ years of experience as HR recruiter, Content Developer, and Trainer. Highly enthusiastic with experience in HR recruitment with practical understanding of business needs & also having experience in training and development Experienced at handling a responsive recruitment mechanism with comprehensive experience in execution of performance management & deep understanding of recruitment domain with focus on delivering business solutions Responsible trainer with excellent communication skills demonstrated by 1 year of experience Background also includes experience as Senior technical support executive and Content developer by working well in diverse teams to achieve goals through effective communication & interpersonal skills Highly motivated and dedicated individual with strong analytical & communication skills

Experience

1. Senior Technical Support Executive

   Tech Mahindra

   May 2013 — Present · Hyderabad, IN

   Responsible for taking control and resolving Complex Technical customer issues Documents and simulates complex customer issues to find solutions and fixes to customer inquiries and problems & may dispatch additional service as necessary Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services Offer alternative solutions where appropriate with the objective of retaining customers and client’s business Provide Technical support with Issue resolution via Phone/Chat/Email electronic medium Identify and provide inputs on unique (or) recurring customer problems Research required information using available resources. Also synthesize large amounts of information into summaries Stay current with system information, changes and updates Identify, correct & advice on the operational issues in client computer systems. Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits. Managing the planning and organization of all meetings and teleconference calls, supported by the Executive Assistant and Administrative Assistant. Coordinate deliverables and outputs from meetings with Technical Staff, including meeting highlights, preparation and compilation of meeting minutes, organization of meeting transcripts, and other materials as necessary.