Mamta Sharma

About Mamta Sharma

A skilled technology professional with over 14 years of experience in the IT field, known…

Experience

1. Sr Customer Partner Success Advisor

   SAP

   Aug 2022 — Present · Mumbai, IN

   Accountable in handling the volume patch of West India and forming alliance to the Customer Evolution strategy to accomplish the defined major KPIs.· Actively collaborating with teams to start the support revenue, enhance the movement & migrate the customers to Cloud while beginning the proactive discussion/participation throughout the Western Customer Base.· Taking the accountability of the entire customer adoption & escalation management.· Created a long-term relationship with customers, stakeholders, as well as executive sponsors to start product adoption while confirming the implementation of best resolutions to accomplish business value.· Collaborating with internal SAP stakeholders to line up the account-related activities in sync with the customer & business case and strategy.· Train customers about the new product features & releases.· Tracking the adoption and utilisation trends while catering suggestions as per the business requirements of customer.· Recognize renewal risk & work together with internal teams to confirm successful renewal.· Highlight the upselling as well as cross-selling opportunities.· Acquiring feedback/responses from customers regularly.· Acting as the representative for customers to initiate constant enhancement throughout all areas including product.· Collaborate with SAP teams to properly position Professional Services/consulting.

Skills

• Sap R/3
• Sap Erp
• Outsourcing
• Sap
• Macro
• Mis
• Business Intelligence
• Sql
• Market Research
• Sourcing
• Business Analysis
• Vendor Management
• Data Analysis
• Microsoft Sql Server
• Business Process Improvement
• Requirements Analysis
• Macros
• Vba
• Microsoft Excel
• Sap Bw
• Team Management
• Process Improvement