Mamta Palia

WORK HISTORY

EDUCATION

ABOUT MAMTA PALIA

Chief of staff and Resource Management Leader with a strong track record of supporting large client programs through strategy execution, workforce alignment and scaled delivery. 20+ years in BPO Service industry, having extensive experience in enabling client success through strategy execution, workforce alignment and scaled delivery.I partner closely with senior leadership and client stakeholders to translate complex priorities into reliable, measurable outcomes across large service engagements. I have supported large‑scale client programs involving operating model transitions, delivery stabilization, and workforce realignment—ensuring continuity, governance, and risk mitigation during periods of change.Key client initiatives led or enabled include- Supporting a major benefits client transition by driving role clarity, operating model alignment, and workforce planning to ensure seamless service continuity- Enabling delivery stabilization and governance through structured executive forums, escalation tracking, and decision‑ready insights- Leading workforce and capacity transformation to align skills, shifts, and utilization with evolving client demand- Partnering on AI‑enabled delivery initiatives, focused on pragmatic automation, reporting efficiency, and intelligent workforce deploymentAs a trusted advisor, I bring structure and clarity to high‑stakes client environments—proactively managing dependencies, risks, and escalations while enabling consistent delivery at scale. I am focused on building scalable, future‑ready delivery models that balance efficiency, quality, and client experience through data‑driven workforce strategies and practical AI adoption.Core focus areas:Client delivery excellence • Strategy execution • Workforce & capacity management • Scaled operating models • Governance & risk management • Client transitions • AI‑enabled delivery