Mamta Mishra

About Mamta Mishra

Senior leadership management professional with over 21 years of experience in the IT industry having proven record of leveraging strategic advantages in technology trends and people skills to foster excellence in internal and external delivery management across geographies.Extensive experience in leadership and people management role handling multifaceted responsibilities like business development and management, customer relationship and communication management, project estimation, scoping, planning, program delivery, engineering excellence, solution vision scope/road map.Worked with Senior Leadership on strategic areas like incubating PMO Office, Portfolio Monitoring, Risk Assessment, Change Management, Stakeholder Relationship Management and Organization Maturity Models. Part of the Core Team to attain CMMI Level 5 and ISO 20k for the organization SPOC for implementing standardized processes and quality controls in respective portfolios\' in defining the variant for Agile methodology for Microsoft Consulting Services, Metrics driven delivery management for Microsoft Consulting Services.

Experience

1. Bpm Manager, Asia- Partner Delivery Strategy & Ops

   Microsoft

   Aug 2024 — Present · IN

Education

• Indian Institute of Management, Calcutta

  MBA, MBA- Finance

  2007 — 2008

Skills

• Market Research
• Business Process
• Sdlc
• Service Delivery
• Business Analysis
• Data Center
• Project Delivery
• Crm
• Itil
• Process Improvement
• Management
• IT Service Management
• Change Management
• Project Management
• Business Process Improvement
• Strategy
• Incident Management
• Team Leadership
• Requirements Analysis
• Leadership
• Customer Relationship Management (Crm)
• Team Management
• Program Management
• Vendor Management