Mamta Das

About Mamta Das

I’m a sales team leader with over 7 years of experience in B2B and B2C sales, including more than 5 years managing inside sales teams within banking and service-driven environments.I’ve led teams of up to 30 sales professionals and consistently delivered strong results by focusing on clear targets, daily performance tracking, and hands-on coaching. My leadership style is practical and people-focused — I believe stable, motivated teams perform better and stay longer.I’m experienced in managing core sales KPIs such as AHT, OCT, CSAT, NPS, and productivity, and I regularly conduct call calibrations and performance reviews to improve conversion quality. I’ve also handled end-to-end hiring, onboarding, and training, helping new joiners ramp up quickly.I’m comfortable working with CRM systems, dialers, and data dashboards, and I enjoy using data to guide decisions rather than relying on guesswork.Currently, I’m open to remote sales leadership opportunities where I can contribute to building strong teams, improving execution, and delivering consistent revenue results.

Experience

1. Lead Analyst

   Andor Tech

   Oct 2025 — Present

   Leading a 30-member inside sales team in a high-volume banking environmentConsistently achieving 110%+ of monthly targets through structured performance managementMonitoring KPIs including AHT, OCT, CSAT, NPS, and hourly productivityConducting regular coaching sessions and call quality calibrationsManaging hiring, onboarding, and training of new team membersActively working on attrition control and team engagementUsing CRM tools, Sprinklr, and Tableau dashboards for customer insights and targeting

Education

• University of Mumbai

  Bachelor of Commerce - BCom, Business Administration and Management, General

• Pillais HOC College of Science At Rasayani Tal Khalapur Dist Raigad

  Bachelor of Commerce - BCom, Business/Commerce, General