Mamdouh Elsheshtawy

Technical Support Engineer @WP Engine

London, GB

1) Handle advanced WordPress support tickets, with a focus on headless setups using React, including REST API issues, decoupled architecture challenges, and integration troubleshooting.3) Support customers with hosting-related tasks such as DNS management (A records, CNAMEs), SSL certificate setup and renewal, and SFTP access.4) Use Linux command line tools to review server logs, inspect file structures, adjust permissions, and perform site-level diagnostics.5) Investigate performance issues and site outages using tools like ping, traceroute, dig, and nslookup for network and DNS debugging.6) Debug PHP-related issues by analyzing logs and identifying code-level errors in themes, plugins, or custom functionality.6) Analyze front-end problems using browser developer tools, inspecting HTML/CSS and identifying layout or rendering issues.7) Optimize site performance by managing caching layers, CDNs, and understanding how plugin load order affects load times.8) Maintain awareness of infrastructure-level impacts, including cloud hosting environments (AWS, GCP, Azure), and common causes of resource-based bottlenecks like media optimization or server-side caching.9) Troubleshoot a wide range of WordPress issues, including core errors, theme/plugin conflicts, and misconfigurations.