Mamatha Anjappa
OMS & Digital Commerce Technology Leader | Global Fulfillment Platforms | Enterprise OMS Strategy & Vendor Governance
- Role
- Distributed Order Management (Dom) & Fulfillment Technology Lead at Nike
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Mamatha Anjappa
An accomplished Technology Leader with more than 16 years experience in implementing IBM OMS (Sterling) product to match business needs of various customers.Extensive knowledge in Retail Order Management Solutions, Inventory Management, Global Sourcing and Procurement, Direct-to Consumer (DTC) and B2B programs. Extensive experience in implementing End to End solution as an IBM OMS (Sterling) Architect in areas of,• Order Management System • Payment processing • Call Center and Store Order Capture/Modifications(RCP/Web version). • Inventory managementLead the digital transformation of eCommerce business by implementing highly scalable solution for “Buy Online Pick up In Store”, “Ship From Store”, “True omni channel RETURN”, “Global Inventory Visibility”,\"Payment Processing\" and “Single View Of Customer and Order” for many large US retailers.
Experience
Distributed Order Management (Dom) & Fulfillment Technology Lead
Mar 2021 — Present · Boston, MA, US
Owned global Order Management System (OMS) strategy for Converse across North America and Western Europe, supporting digital commerce, wholesale, and omnichannel fulfillment at enterprise scale • Led enterprise OMS vendor selection initiatives (RFP, fit gap, POC, executive recommendation), influencing multi million dollar platform investment decisions in partnership with senior leadership and procurement • Defined and executed multi year OMS and fulfillment technology roadmap, aligning platform capabilities with digital growth, inventory visibility, and operational scalability • Governed complex fulfillment ecosystem including 3PLs, dropship vendors, wholesale partners, and external platforms, ensuring SLA adherence, peak readiness, and risk mitigation • Accountable for vendor governance, SOW management, budget oversight, security reviews, and delivery performance across global OMS initiatives • Partnered with engineering, product, operations, analytics, and business teams to deliver BOPIS, ship from store, dropship, and wholesale fulfillment capabilities • Established production support and peak readiness governance model, ensuring OMS stability during Black Friday / Cyber Monday and high volume global retail events • Translated complex OMS architecture and trade offs into executive level business cases and decision frameworks, enabling faster and more confident leadership decisions
Education
Bangalore University
Computer Science and Engg
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