Mamatha

Experience

1. Servicenow Admin Developer

   T-Mobile

   Jun 2022 — Present · Atlanta, GA, US

   Developed custom probes and sensors using JavaScript, Perl, and PowerShell to populate CMDB with asset data.• Implemented ServiceNow processes for Incident Management, Problem Management, Change, Asset Management, and Service Request Management.• Created and maintained API and data integrations between ServiceNow and other services.• Communicated with external web services using SOAP Messages and REST.• Collaborated with IT teams and vendors to evaluate and implement new technologies and solutions, enhancing IT service delivery capabilities and staying updated with industry best practices.• Loaded assets into ServiceNow from third-party systems using Web Services and Import Sets.• Coordinated with ITAM staff to understand and communicate risks of noncompliance to executive management.• Integrated Incident Response and Crisis Management capabilities into ServiceNow\'s IRM module, ensuring a coordinated and effective response to security incidents and crises.• Spearheaded the implementation of Integrated Risk Management (IRM) framework within ServiceNow, ensuring alignment with industry standards and organizational risk tolerance.• Integrated various ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog to create a holistic ITSM ecosystem.• Integrated App Engine solutions with existing ServiceNow modules and functionalities, ensuring seamless data flow and interoperability.• Designed and configured ServiceNow Performance Analytics to generate insightful reports and dashboards on key ITSM metrics.• Utilized reporting tools to provide stakeholders with real-time visibility into ITSM performance.• Developed comprehensive project plans, including timelines, resource allocation, and budgets, in alignment with ServiceNow best practices.• Proficient in designing, implementing, and managing Identity and Access Management (IAM) solutions within the ServiceNow platform to enhance security user access.