Mamandur Praneeth

Incident Manager at Accenture with expertise in IT operations

Role
Incident Manager at Accenture
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers

About Mamandur Praneeth

Empowering businesses through proactive incident management and SLA excellence. As a Senior Analyst at Accenture, I orchestrate cross-functional teams to resolve critical issues swiftly, craft insightful reports for stakeholders, and leverage data trends to optimize service delivery. My focus is on optimizing IT infrastructure operations through customer-centric approaches.As a B.Tech graduate, I drive continuous improvement, operational efficiency, and alignment with organizational goals by fostering collaboration across technical teams. Let\'s connect and explore how we can drive operational excellence together!

Experience

  1. Incident Manager

    Accenture

    Apr 2020 — Present · IN

    Incident Management is purely into Reactive Support Management for the client\'s B2B operations leading to alignment and coordination of multiple support teams to ensure smooth de-escalation of situations while providing support during business-critical situations and perform data trend analysis.

Education

  • Nagarjuna High School, Kadapa

    Bachelor of Technology - BTech, Electrical and Electronics Engineering

    2016 — 2017

  • Chadalawada Ramanamma Engineering College , Tirupati

    Bachelor of Technology (B.Tech.), Electrical and Electronics Engineering

    2013 — 2017

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Mamandur Praneeth — Incident Manager at Accenture in Bengaluru, KA, IN | Unifers