Mamadou Diallo
UX Researcher | Driving User-Centric Design with Data-Driven Insights
- Role
- Sr Order Administrator - Remote at Integrated DNA Technologies
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Mamadou Diallo
Don’t find customers for your products, find products for your customers.” - Seth Godin (Blogger / Entrepreneur / Author)I am a dedicated and innovative User Experience Researcher with a strong foundation in Human-Computer Interaction and a passion for enhancing user experiences through data-driven insights. With a Bachelor\'s degree in Human-Computer Interaction from the University of Iowa and hands-on experience in User Research, I thrive on translating complex user needs into actionable design recommendations.My ability to conduct thorough usability tests, contextual inquiries, and surveys has consistently led to actionable insights that improve user satisfaction and product performance.If you want to know more about me, always happy to connect!
Experience
Sr Order Administrator - Remote
Oct 2020 — Present · Coralville, IA, US
Streamlined order processing, cutting time by 20% and boosting accuracy by 15%.→ Collect, analyze, and input customer data, order confirmations, and routing information.→ Conduct analyses to ensure accurate and punctual entry of shipping, billing, customer information, and product/service details into systems.→ Coordinate with relevant departments to facilitate order processing.
Education
University of Iowa
BS, Human Computer Interaction, Communication Studies
Kirkwood Community College
Associate of Science - AS, Liberal Arts and Sciences
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