Mamadou Thioune

About Mamadou Thioune

12+ years of experience across End-User Computing (EUC), Desktop Support, Networking…

Experience

1. Information Technology Team Lead

   ExxonMobil

   Feb 2024 — Present · Dallas, TX, US

   Provide operational support of all Windows system administration within the End-user computing (EUC) space including Windows Server and Windows Desktop Operating systems.Deploy and maintain secure desktop images in the VMware virtual desktop Infrastructure in accordance with policies and industry standardsManage, and maintain user preferences and dataManage and maintain VMware AppVolumes managers, databases, App Stacks and writable volumesRespond promptly to incidents in ServiceNowDiagnose and repair system problemsDefine, monitor, optimize, and troubleshoot system performance of all EUC systemsExperience with hardening and improving the security of Windows operating systems and hardware platforms, local area networks, wide area networks, messaging, and client-server applications.Develop and maintain IT documentation.Independently analyzes and develops innovative resolutions for complex problems involving availability and/or performance at the component level. Works with vendors to resolve problems and, implements solutions independentlyLeads project teams within assigned unit. Develops, plans, and manages project tasks.

Education

• University of the Virgin Islands

  Associate of Arts - AA, Computer Information Systems

  2008 — 2012

Skills

• Management
• Networking
• Vendor Management
• Technical Recruiting
• Visio
• Blackberry Enterprise Server
• Customer Service
• Troubleshooting
• Laptops
• Disaster Recovery
• Technical Support
• Web Services
• Business Analysis
• Enterprise Software
• Leadership
• Information Technology
• Microsoft Exchange
• Wireless
• Microsoft Office
• Sales
• Customer Satisfaction
• Sharepoint
• Active Directory
• Windows Server
• Wireless Technologies
• .net